Northwest Urgent Care
TEMP Patient Service Representative - Northwest Urgent Care - OVMP
Tucson
,
AZ
Full Time
Why Join Us?
Clinic Address:
1880 E Tangerine Rd | Suite 100, Oro Valley , AZ 85755
Hours of Operation: 7-7, 7 days per week
12 hour shifts available
Job Summary
The Patient Services Representative - Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. The front office position plays a vital role in ensuring and exceeding the expectations of the patient. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy.
Essential Functions
- Assists Be Valued for What You Bring to the Team - Competitive pay that rewards your hard work
- Benefits You Can Count On - Medical, dental, vision, and life insurance coverage
- Work Hard. Recharge Often. - Generous PTO and extended illness benefits
- Invest in Your Future - 401(k) with company match
- Grow With Us - Career development, learning opportunities, and advancement pathways
- We Invest in Your Success - Licensure and certification reimbursement for eligible roles
- Student Loan Support - Assistance available for eligible roles
- Your Wins Deserve Recognition - Employee rewards and recognition programs
- A Team You'll Love Working With - A collaborative, purpose-driven culture making a difference every day
- Additional Voluntary Benefits - Choose from options such as pet insurance, identity protection, and legal insurance.
Clinic Address:
1880 E Tangerine Rd | Suite 100, Oro Valley , AZ 85755
Hours of Operation: 7-7, 7 days per week
12 hour shifts available
Job Summary
The Patient Services Representative - Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. The front office position plays a vital role in ensuring and exceeding the expectations of the patient. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy.
Essential Functions
- Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.
- Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.
- Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.
- Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
- Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.
- Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
- Analyzes health insurance benefits, insurance eligibility and obtains necessary authorizations or referrals as needed.
- Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces.
- Communicates effectively with clinical and non-clinical team members to support efficient patient flow.
- Maintains confidentiality of patient information in accordance with HIPAA and OSHA compliance as well as all organizational policies.
- Support staffing and operational needs by traveling to other Urgent Care locations as required.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 1-2 years of customer service, administrative, or healthcare front office experience required
- Prior experience in a clinic, urgent care, or physician office setting preferred
- Strong customer service and interpersonal skills in a fast-paced setting.
- Ability to accurately collect and enter data with attention to detail.
- Proficient in the use of EMR systems, scheduling tools, and basic office software.
- Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously.
- Ability to multitask, problem-solve, and remain calm under pressure.
- Knowledge of insurance verification and medical billing procedures.
- Excellent verbal and written communication skills.
- Ability to work 12-hour shifts, including some weekends and holidays.