CHS Corporate

Job Summary

NOC Senior System Administrator

NOC Senior System Administrator proactively monitors performance and availability of applications, operating system platforms, and infrastructure to troubleshoot root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.

Essential Duties and Responsibilities:

• Proactively monitor performance and availability of applications, operating system platforms, and infrastructure to identify root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.
• Perform proactive troubleshooting activities utilizing CHS standard monitoring tools to detect and classify service impacting events of targeted applications, operating systems platforms and network devices for the purpose of preventing potential outages of those systems in compliance with defined Service Level Agreements.
• Basic experience with Telecommunication carriers and their technologies.
• Maintain best practices on managing systems and services across all environments.
• Monitor hospital and clinic applications and infrastructure to meet or exceed defined Service Level Agreements.
• Perform initial troubleshooting on alerts to identify root cause and provide immediate issue resolution or coordinate with internal support teams for ticket routing to appropriate resources or to engage on call resources after hours.
• Maximize application performance by monitoring performance; coordinate with level 3 support groups to proactively mitigate minor issues before they become critical. diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor infrastructure.
• Correlate application and network data to perform troubleshooting steps for performance or availability related issues on applications, network or operating system platforms.
• Utilize log files from disparate sources to aid in troubleshooting network connectivity, service delivery or application connectivity.
• Partner with operational teams during enterprise wide crisis scenarios, e.g. large-scale production service outages, outside of the routine change management process.
• Experience creating and maintaining procedural documentation.

Qualifications:

Required Experience:

• Required Education: High School Diploma
  Preferred Education: Bachelor's Degree
• 5+ years' experience supporting medium to large network infrastructures preferably in a multi-hospital and/or medical center setting.
• Must be willing to work in 24/7 operations environment and participate in 12 hour shift rotation
• Strong interpersonal, written, and oral communication skills.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Self-starter able to own projects or processes and work independently to complete and document those tasks.
• Energetic, eager to grow in a Fortune 500 Company with significant career opportunities.
• Preferred Experience: Experience in supporting healthcare environments.
• Preferred License/Registration/Certification: Appropriate industry certification(s)

Computer Skills Required:

• Experience in LAN/WAN protocols.
• Knowledge of VMWare and Nutanix/AHV
• Basic knowledge of Dell/EMC SAN or similar is a plus.
• Experience with Logicmonitor, Solarwinds NCM, Cisco ISE, Cisco DNA Center, Thousand Eyes and/or similar tools
• Knowledgeable of TCP/IP and the OSI Model
• Knowledge of Windows/Linux/Unix operating systems
• Expertise with common troubleshooting techniques such as ping, traceroute, nslookup, netstat, nmap, DNS queries, etc.
• Experience with packet sniffing technologies for wired and wireless environments. (Wireshark or similar)
• Basic knowledge of Networking components (routers, switches, load balancers, wireless access points, etc)
• Basic knowledge of firewalls and load balancers
• Experience with anomaly detection