CHS Corporate
ServiceNow Administrator
,
Full Time
Job Summary
The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and support of the ServiceNow platform. This role ensures platform stability, supports ITSM processes, and partners with stakeholders to enhance workflows and user experience. The ideal candidate has hands-on ServiceNow experience, a solid understanding of ITIL-based processes, and is ready to grow into more advanced platform responsibilities.
Key Responsibilities
The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and support of the ServiceNow platform. This role ensures platform stability, supports ITSM processes, and partners with stakeholders to enhance workflows and user experience. The ideal candidate has hands-on ServiceNow experience, a solid understanding of ITIL-based processes, and is ready to grow into more advanced platform responsibilities.
Key Responsibilities
- Administer and maintain the ServiceNow platform, ensuring availability, performance, and data integrity
- Configure and support core ITSM modules such as Incident, Request, Change, and Problem Management
- Manage users, groups, roles, and access controls
- Create and maintain forms, fields, business rules, client scripts, UI policies, notifications, and workflows/Flow Designer
- Perform platform upgrades, patching, and testing in lower environments
- Troubleshoot issues, analyze root causes, and provide timely resolution
- Support integrations and data imports using Import Sets and Transform Maps
- Maintain documentation for configurations, processes, and procedures
- Collaborate with developers, process owners, and service desk teams to implement enhancements
- Ensure adherence to ServiceNow best practices and governance standards
- 6-18 months of hands-on experience administering ServiceNow
- Experience supporting ITSM processes in an enterprise environment
- Basic knowledge of JavaScript as it applies to ServiceNow scripting
- Familiarity with ServiceNow configuration vs. customization best practices
- Experience with update sets and promotion across environments
- Strong analytical, troubleshooting, and communication skills
- ServiceNow Certified System Administrator (CSA)
- Exposure to additional modules such as CMDB, Knowledge Management, or Service Portal
- Experience supporting integrations (REST/SOAP)
- ITIL Foundation certification or working knowledge of ITIL
- Strong attention to detail and organization
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with a focus on customer experience
- Willingness to learn and grow within the ServiceNow platform
- Remote-based work
- May require occasional off-hours support during upgrades or incidents