Lutheran Health Physicians
Registrar - Cardiology
Fort Wayne
,
IN
Full Time
Why Join Us?
No weekends, No holidays, No Call
Typical Hours of Operation: Monday - Friday 8:00 - 5:00
Job Summary
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions
- Be Valued for What You Bring to the Team - Competitive pay that rewards your hard work
- Benefits You Can Count On - Medical, dental, vision, and life insurance coverage
- Work Hard. Recharge Often. - Generous PTO and extended illness benefits
- Invest in Your Future - 401(k) with company match
- Grow With Us - Career development, learning opportunities, and advancement pathways
- We Invest in Your Success - Licensure and certification reimbursement
- Student Loan Support - Assistance available for eligible roles
- Your Wins Deserve Recognition - Employee rewards and recognition programs
- A Team You'll Love Working With - A collaborative, purpose-driven culture making a difference every day
- Additional Voluntary Benefits - Choose from options such as pet insurance, identity protection, and legal insurance.
No weekends, No holidays, No Call
Typical Hours of Operation: Monday - Friday 8:00 - 5:00
Job Summary
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions
- Interacts with patients and their families to address questions and provide courteous, timely assistance.
- Regulates schedules based on procedure requirements, physician availability, and staffing needs.
- Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
- Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
- Collects and records patient financial responsibility estimates as applicable.
- Communicates operative reports daily to appropriate physician offices.
- Compiles and organizes documentation to ensure completion of patient medical records.
- Prepares charts for upcoming procedures, including nursing documentation and registration forms.
- Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
- Responds to requests for medical records in a timely and efficient manner.
- Answers and returns phone calls, addressing questions with professionalism and courtesy.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
- 0-2 years of experience in a customer service role required
- Strong interpersonal and customer service skills.
- Ability to handle sensitive information with confidentiality.
- Proficiency in using registration systems and insurance verification tools.
- Attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.