Northwest Health System Springdale

At Northwest Health we know what matters most - our team members. Our team is our family. You'll experience true camaraderie, encouragement and support. You'll thrive among colleagues who value lasting relationships and meaningful friendships and enjoy celebrating your success as much as their own. When you join Northwest Health, you'll be part of a family that is united in the shared value and purpose of being the best place to receive care and the best place to work in healthcare. Here you will find we offer: resources to learn and grow, a fulfilling career and comprehensive benefits that invest in your health, physical and mental well-being, and your future. If you are looking for a team that is compassionate about the care provided to our patients and each other, then come join a place you will love to call home - Northwest Health.

PHLEBOTOMIST LEAD

About Northwest Health

Northwest Arkansas is one of the fastest growing and most dynamic regions in America-a perfect blend of urban sophistication and small town charm. If you aren't local and haven't already discovered this, check out www.northwestarkansas.org to see why NWA keeps winning awards as a best place to live.

Top Reasons to Join NORTHWEST AR :

• Immediate Health Insurance Coverage

• Great benefits such as: Educational Reimbursement, 401K, Sofi Program

• Career growth and advancement potential

• Shift Differentials

• High quality of life with low cost of living in sunny ARKANSAS

Job Summary

The Phlebotomist Lead is responsible for coordinating the day-to-day operations of the phlebotomy team, including staffing, training, supply management, and quality monitoring. In addition to performing specimen collection procedures, the Phlebotomist Lead supports workflow efficiency, ensures compliance with laboratory protocols, and provides mentorship and oversight for phlebotomy staff and students. This role promotes safe, accurate, and timely patient care through effective leadership and communication within the laboratory.

Essential Functions

• Coordinates phlebotomy workflow and staffing assignments to ensure timely and accurate specimen collection for inpatient and outpatient services.
• Performs venipunctures, heel sticks, and finger sticks in accordance with established policies and procedures; demonstrates population-appropriate collection competencies.
• Serves as a resource for phlebotomy staff by providing technical guidance, coaching, and support in resolving procedural issues or patient concerns.
• Oversees onboarding and training for new hires and students, ensuring consistency in technique, safety, and compliance.
• Conducts and documents staff competency assessments and performance observations in accordance with regulatory and departmental standards.
• Maintains phlebotomy supplies, carts, and collection areas in an organized and clean condition; monitors inventory and places supply orders as needed.
• Monitors and analyzes collection turnaround times, proactively identifying and addressing process improvement opportunities.
• Accurately records specimen collection information in the Laboratory Information System (LIS), ensuring correct patient identification and timely data entry.
• Communicates phlebotomy-related concerns or operational issues to Laboratory leadership in a timely and appropriate manner.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Technical School completion of an accredited phlebotomy training program preferred
• 3-5 years of experience in phlebotomy required
• Prior experience in a lead, supervisory, or preceptor role preferred

Knowledge, Skills and Abilities

• Proficient in venipuncture, heel stick, and capillary collection techniques.
• Strong knowledge of laboratory safety, specimen handling, and infection control practices.
• Effective communication and leadership skills with the ability to mentor and coordinate staff.
• Familiarity with Laboratory Information Systems and basic computer proficiency.
• Ability to organize work, prioritize tasks, and maintain composure in a fast-paced clinical environment.
• Commitment to patient-centered service and professional conduct.

Licenses and Certifications

• CPT - Phlebotomy Technician Certification required