Western Arizona Regional Medical Center
Patient Accounts Rep II - Full Time - Days
Bullhead City
,
AZ
Full Time
Seeking a full-time Patient Accounts Representative II to support our business office at Western Arizona Regional Medical Center.
Day Shift: Work hours TBD
We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Benefits
As a core employee with Northwest Healthcare, you will be eligible for competitive base pay, and a robust total rewards compensation package. Included in our benefits package includes some of the following: health insurance, dental, vision, 401K, PTO and more!
Job Summary
The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations.
Essential Functions
Day Shift: Work hours TBD
We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Benefits
As a core employee with Northwest Healthcare, you will be eligible for competitive base pay, and a robust total rewards compensation package. Included in our benefits package includes some of the following: health insurance, dental, vision, 401K, PTO and more!
Job Summary
The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations.
Essential Functions
- Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process.
- Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system.
- Collects co-pays and other patient financial responsibilities at the time of service.
- Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures.
- Ensures accurate and complete coding and billing data entry for all patient visits.
- Schedules and confirms appointments, and assists with referral coordination as needed.
- Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service.
- Supports provider schedule management and daily patient flow.
- Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines.
- Performs other duties as assigned.
- Complies with all policies and standards.
- 1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred
- Strong customer service and communication skills.
- Knowledge of insurance verification and billing processes.
- Ability to work independently and efficiently in a fast-paced environment.
- Proficiency in using healthcare systems and electronic scheduling/registration software.
- Strong multitasking and organizational skills.
- Knowledge of HIPAA and patient confidentiality standards.
- Ability to resolve routine problems with minimal supervision.