Gadsden Physician Clinics

Job Summary

The Manager I, Clinics is responsible for overseeing the daily operations of a clinic or group of clinics, ensuring efficient delivery of patient care, and managing clinic staff. This role involves coordinating healthcare services, optimizing clinic workflows, managing budgets, ensuring compliance with healthcare regulations, and providing
leadership to a team of healthcare professionals. The Manager I, Clinics works closely with other healthcare managers and directors to achieve organizational goals and improve patient outcomes.

Essential Functions

• Oversees, monitors, and evaluates daily operations of the clinic to ensure a
  productive and efficient work environment.
• Oversees the collection of and assessment of data regarding patient services
  and outcomes.
• Maintains quality improvement processes including policies, procedures and
  feedback mechanisms and assures the provision of effective and efficient clinical
  services.
• Assists in the coordination and maintenance of clinic equipment, supplies, etc.
• Supports the implementation of all clinic schedules as well as oversees that all
  staff have access to the clinic schedules as appropriate.
• Assists in determining course of action from a medical staffing perspective when
  clinic changes occur.
• Identifies the qualifications and competencies needed for clinic staff.
• Hires, trains, supervises, and evaluates clinical and administrative staff, including
  physicians, nurses, medical assistants, and support personnel.
• Oversees the coordination of volunteers within the clinic system.
• Manages the recruitment, selection, training, and assignment of staff duties.
• Establishes performance standards, evaluates staff performance, and
  recommends or takes appropriate personnel actions, including hiring,
  termination, promotion, demotion, and disciplinary measures.
• Participates in and supervises quarterly evaluations of resident physicians and
  other clinical staff.
• Monitors and oversees the operation of the clinic patient advisory committee.
• Maintains appropriate documentation for licensure, board certification, and
  credentialing of staff and clinicians.
• Works closely with residency and institutional leadership to prepare and maintain
  an annual budget.
• Works closely with residency and institutional leadership to prepare and maintain
  reports required for residency accreditation.
• Meets weekly with residency faculty and clinic physician lead to discuss
  operational and/or personnel issues and opportunities.
• Manages and analyzes accounts receivable and accounts payable, ensuring that
  invoices are promptly prepared for payment.
• Handles inquiries, researches problems, provides solutions, and incorporates
  quality improvement data and/or patient satisfaction data into clinic goals.
• Contributes to the development of clinic goals, policies, and procedures.
• Assists in the development of in-service programs for members of staff.
• Implements guidelines and enforces clinic policies and procedures. Ensures
  HIPAA compliance standards for all medical records.
• Orders and monitors inventories for staff and medical supplies. Ensures accuracy
  in payments, billing, and vendor contracts.
• Responsible for patient care, physician billing, credentialing, and all other
  operational activities that relate to the daily operations of the clinic.
• Participates in department and institutional committees.
• Attends local, state, and national conferences, as appropriate.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Management, Healthcare Administration, Public Health, or a closely related field preferred
• 3-6 years of experience in healthcare management or clinic operations required
• 1-2 years of clinic management or supervisory experience preferred

Knowledge, Skills and Abilities

• Demonstrated skills in administrative performance, including expertise in
  written/oral communication, documentation requirements, and service
  coordination.
• Strong knowledge of clinic operations, healthcare regulations, and patient care
  protocols.
• Experience with fiscal management, including budgeting and cost control in a
  healthcare setting.
• Proficiency in the use of Electronic Health Records (EHR) systems, scheduling
  software, and Microsoft Office Suite.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced
  environment.
• Knowledge of HIPAA regulations and healthcare compliance standards.
• Interpersonal skills necessary in order to effectively interact and promote
  exceptional service to our patients, families, physicians, fellow employees, and
  volunteers by displaying attitudes and behaviors that reflect compassion, respect,
  and dignity to everyone we serve.

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds
• Work requires ability to carry objects weighing up to 20 pounds.
• Work requires ability to sit +/- 90% of the time.
• Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
• Work requires proofreading and checking documents for accuracy.
• Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data.
• OSHA personal exposure risk category I & II
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting

Licenses and Certifications

• MGMA Membership and/or ACMPE Certification preferred