Crestwood Medical Group

Why Join Us?

• Competitive Compensation
• Comprehensive Medical, Dental, Vision & Life Insurance
• Generous Paid Time Off (PTO) & Extended Illness Bank (EIB)
• Matching 401(k) Retirement Plan
• Opportunities for Career Growth & Advancement
• Recognition & Reward Programs
• Exclusive Discounts & Perks*

Job Summary

The Manager, Clinics II is responsible for the operational, clinical, and financial management of multiple outpatient clinics or a large, complex clinic. This role focuses on optimizing clinic operations, improving patient care, managing budgets, overseeing staff, ensuring compliance with healthcare regulations, and driving continuous quality improvement. Serves as the primary administrative interface between clinic, its physician practices/departments and the community at large.

Essential Functions

• Oversees, monitors and evaluates daily operations of the clinic to ensure a productive and efficient work environment.
• Determines qualifications and competencies required for clinic staff. Recruits, selects, trains, and assigns work to staff. Develops standards of performance, evaluates performance, and initiates and/or makes recommendations for personnel actions (hiring, terminating, promoting, demoting, disciplining, etc.).
• Works closely with leadership to prepare and maintain an annual budget. Manages and analyzes accounts receivable and accounts payable, insuring that invoices are promptly prepared for payment.
• Handles inquiries, researches problems, provides solutions, and incorporates quality improvement data and/or patient satisfaction data into clinic goals.
• Provides and/or facilitates physician and staff training as required.
• Implements guidelines and enforces clinic policies and procedures. Ensures HIPPA compliance standards for all medical records.
• Orders and monitors inventories for staff and medical supplies. Ensures accuracy in payments, billing, and vendor contracts.
• Responsible for patient care, physician billing, credentialing, and all other operational activities that directly relate to the daily operations of the clinic.
• Performs other duties as assigned.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in Business Management, Healthcare Administration, Public Health, or a closely related field preferred
• 5-7 years of experience in healthcare management or clinic operations required
• 2-4 years Previous clinic management/supervisory experience preferred

Knowledge, Skills and Abilities

• Kronos, Athena, and the ability to learn multiple new systems being used in the organization to perform daily operational activities
• Strong knowledge of clinic operations, healthcare regulations, and patient care protocols.
• Experience with financial management, including budgeting and cost control in a healthcare setting.
• Proficiency in the use of Electronic Health Records (EHR) systems, scheduling software, Microsoft Office Suite, and Google Suite.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of HIPAA regulations and healthcare compliance standards.

Licenses and Certifications

• MGMA Membership and/or ACMPE Certification preferred

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