NMC Willow Creek Woman's Hospital

Job Summary

The Manager, Health Information Management (HIM) is responsible for overseeing daily HIM operations to ensure the accuracy, integrity, and security of patient health records. This role ensures compliance with state, federal, and accrediting regulations, supports timely documentation and record completion, and collaborates with internal departments and providers. The Manager provides leadership in staff supervision, performance improvement, and the optimization of electronic health record (EHR) systems to support documentation, coding, and reimbursement workflows.

Essential Functions

• Oversees HIM operations to ensure timely completion, maintenance, and accuracy of patient records in accordance with applicable regulations and facility policies.
• Monitors and reports HIM key performance indicators (KPIs), identifying trends, initiating improvements, and ensuring compliance with documentation standards.
• Maintains oversight of record reconciliation processes, physician documentation turnaround, and record completion to support timely billing and reimbursement.
• Coordinates downtime readiness activities and ensures the accuracy and usability of forms, documentation tools, and HIM-related systems.
• Maintains EHR-related tools such as patient portal and transition of care workflows to ensure functionality and compliance with health information exchange requirements.
• Participates in performance improvement initiatives through data collection, process evaluation, and documentation review.
• Collaborates with internal departments and providers to address HIM-related issues, respond to documentation concerns, and support operational goals.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RHIT - Registered Health Information Technician required or
• RHIA - Registered Health Information Administrator required or
• Actively pursuing RHIT or RHIA certification required