Northwest Medical Center Tucson

Benefits

Northwest Medical Center- Tucson offers an excellent total compensation package, including competitive salary, a comprehensive benefit package, and growth opportunities. Your benefits include 401(k), PTO, medical, dental, flex spending, life and disability.

Job Summary

The Manager, Emergency Department oversees daily operations, nursing care delivery, and staff management within the Emergency Department. This role focuses on fostering a culture of excellence in patient care, quality outcomes, and employee engagement. The Manager collaborates with leadership and interdisciplinary teams to ensure operational efficiency, compliance with regulatory standards, and the achievement of organizational goals in quality, safety, growth, and financial performance.

Essential Functions

• Supervises, coordinates, and evaluates nursing care provided in the Emergency Department, ensuring compliance with established clinical standards and protocols.
• Utilizes evidence-based practices and performance improvement methodologies to guide clinical decision-making and improve care outcomes.
• Engages employees in identifying and implementing risk mitigation strategies and quality improvement opportunities to enhance safety and performance.
• Analyzes data and metrics to identify trends, develop action plans, and implement ongoing improvements to patient satisfaction and department performance.
• Oversees the rollout of tactical action plans, individual goals, and accountability measures to achieve departmental and organizational objectives.
• Collaborates with other departments and stakeholders to communicate effectively, resolve issues, and plan new programs and initiatives.
• Develops a culture that prioritizes employee engagement and retention, aligning management practices with company values, sound management principles, and applicable laws.
• Monitors and evaluates the department's operational performance, participating in quality improvement initiatives and activities.
• Manages daily operations, including resource allocation, staffing, and scheduling, ensuring accountability for achieving targeted growth, budget, and financial goals.
• Performs patient case reviews, resolves patient concerns, and ensures the delivery of high-quality, patient-centered care.
• Develops, reviews, and updates departmental policies, procedures, and practice standards in alignment with regulatory requirements and organizational priorities.
• Promotes a safe work environment and monitors compliance with infection prevention and safety protocols.
• Mentors and develops nursing staff through education, training, and professional development initiatives to enhance team performance and career growth.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required
• BCLS - Basic Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
• ACLS - Advanced Cardiac Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
• PALS - Pediatric Advanced Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
• CEN - Certified Emergency Room Nurse preferred or
• ENPC - Emergency Nursing Pediatric Certification preferred