East Georgia Regional Medical Center

Job Summary

The Manager, Admissions is responsible for the daily operations of admissions and registration functions within the facility. This role oversees patient intake processes, insurance verification, point-of-service collections, and compliance with regulatory and organizational standards. The Manager leads department staff, coordinates with cross-functional teams, and supports patient experience initiatives while ensuring accuracy in patient data and financial clearance. This position plays a key role in driving efficiency, regulatory compliance, and revenue cycle performance.

Essential Functions

• Oversees daily admissions and registration operations, ensuring accurate data entry, insurance verification, financial class assignment, and timely patient access.
• Leads and develops departmental staff through hiring, training, scheduling, coaching, and performance management.
• Ensures staff are educated and competent in hospital policies, registration procedures, compliance standards, and financial collection practices.
• Monitors departmental performance, identifying trends, tracking quality metrics, and implementing continuous improvement initiatives.
• Ensures compliance with internal policies and external regulations, including those set by The Joint Commission (TJC), CMS, and payer guidelines.
• Coordinates with internal departments such as Revenue Cycle, Case Management, Finance, and Clinical Operations to resolve issues related to patient access and registration.
• Oversees point-of-service collection efforts, supporting the achievement of collection targets and improving front-end revenue cycle results.
• Communicates effectively with patients and families regarding registration requirements, financial responsibilities, and documentation needs.
• Utilizes hospital registration and information systems to support workflow efficiency, accuracy, and reporting.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field required or
• A combination of education and relevant experience may be considered in lieu of a degree
• 4-6 years of progressive experience in patient access, admissions, registration, or revenue cycle operations within a healthcare setting required
• 2-4 years in a leadership or supervisory role overseeing staff, workflows, and compliance in a hospital or healthcare facility required
• Experience managing front-end patient financial services, pre-registration teams, or revenue cycle processes, with direct involvement in process improvement, staff development, and regulatory compliance preferred

Knowledge, Skills and Abilities

• Knowledge of patient registration workflows, insurance verification, and financial clearance processes.
• Understanding of healthcare compliance requirements, including HIPAA, TJC, and CMS regulations.
• Strong leadership and team development skills with the ability to coach, mentor, and manage staff performance.
• Ability to collaborate across departments and resolve complex operational issues.
• Excellent communication and interpersonal skills for patient interaction and interdepartmental coordination.
• Proficiency in hospital information systems, registration software, and Microsoft Office tools.
• Ability to manage multiple priorities, maintain accuracy, and drive performance improvement.