Northwest Medical Center Tucson

Job Summary

The Director, Telemetry provides strategic leadership and management for the Telemetry unit, ensuring the delivery of high-quality, patient-centered care. This role involves strategic planning, operational oversight, staff management, and collaboration with clinical teams to optimize departmental outcomes and efficiencies.

Essential Functions

• Oversees daily operations and oversight for the Telemetry unit, ensuring patient safety, quality care, and adherence to established clinical protocols and regulatory standards.
• Develops, implements, and evaluates unit goals, policies, and procedures to ensure the highest standards of patient care and operational efficiency.
• Collaborates with medical staff, nursing leadership, and other departments to promote a cohesive and integrated approach to patient care delivery.
• Monitors patient care outcomes, identifying trends and opportunities for quality improvement and implementing corrective actions as needed.
• Recruits, trains, and mentors staff members. Promotes continuing education and professional development opportunities.
• Prepares and manages the departmental budget, monitoring expenses and implementing cost-saving measures while maintaining high-quality care.
• Creates a culture that earns employee commitment as measured by retention and employee satisfaction goals, and is aligned with solid management practices, applicable laws and organizational values.
• Responds to and resolves patient care issues, complaints, and incidents, ensuring appropriate corrective actions are addressed.
• Maintains current knowledge of industry trends, clinical best practices, and healthcare regulations, ensuring that the department remains compliant and competitive.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field with Bachelor's degree required
• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required
• BCLS - Basic Life Support (BLS) issued by American Heart Association (AHA) or American Red Cross (ARC) or American Safety and Health Institute (ASHI) required
• ACLS - Advanced Cardiac Life Support issued by American Heart Association (AHA) or American Red Cross (ARC) or American Safety and Health Institute (ASHI) required