East Georgia Regional Medical Center

Job Summary

The Director, Operations ensures the effective management of departmental functions, aligning workflows and resources with organizational goals. This role focuses on optimizing day-to-day operations, achieving performance benchmarks, and fostering a culture of continuous improvement. Collaborating with cross-functional teams, the Director drives initiatives that enhance service quality, operational efficiency, and compliance across diverse departments, including clinical and non-clinical functions.

Essential Functions

• Leads the development and implementation of operational plans to meet departmental objectives and support organizational priorities.
• Oversees daily activities, ensuring staff, processes, and resources are coordinated to deliver consistent and high-quality services.
• Analyzes performance data to identify areas for improvement and implements changes to enhance efficiency and outcomes.
• Ensures adherence to regulatory and accreditation standards by maintaining up-to-date policies and procedures.
• Collaborates with departmental leaders to address challenges, streamline processes, and support innovation.
• Prepares and monitors budgets, identifies cost-saving opportunities, and ensures financial stewardship while maintaining service standards.
• Leads quality improvement projects, leveraging data-driven insights to achieve measurable results.
• Evaluates and implements new technologies or practices to improve operations and support future growth.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field with Bachelor's degree required
• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.