Northwest Medical Center Bentonville

Job Summary

The Director, Facilities for hospitals oversees the operations, maintenance, and management of all facility-related services across the hospital campus. This role is responsible for ensuring that the physical environment of the hospital supports the organization's mission of providing high-quality patient care. The Director of Facilities will lead a team in maintaining a safe, compliant, and efficient environment, in alignment with healthcare industry standards and regulations.

Essential Functions

• Manages and directly supervises a team of facility managers, technicians, and support staff.
• Conducts regular performance evaluations, set goals, and identify professional development opportunities for team members.
• Oversees the day-to-day operations of all hospital facilities, ensuring that the physical infrastructure, including buildings, equipment, and systems (HVAC, plumbing, electrical, etc.), are functioning effectively and efficiently.
• Ensures compliance with local, state, and federal regulations (e.g., OSHA, NFPA, ADA, Joint Commission, and other healthcare standards). Maintain and prepare for inspections, audits, and certifications.
• Serves as the primary liaison between facilities management and other hospital departments (clinical, administrative, etc.), ensuring that facility needs are met and operational goals are aligned with hospital objectives.
• Develops and manages the facility operations budget, including forecasting capital and operational expenditures. Ensure cost-effective management of resources without compromising quality or safety.
• Ensures staff compliance with hospital policies, health and safety standards, and regulatory requirements.
• Provides clear direction and support to ensure high performance and alignment with organizational goals.
• Collaborates with other departments to problem solve ongoing issues that impact department/organization goals and/or patient care delivery.
• Incorporates quality improvement data and/or patient satisfaction data into departmental goals.
• Establishes short and long term goals in order to be consistent with NHS goals.
• Executes problem identification, data gathering, and implementation of strategy actions that are in the best interest of the department and its mission, values and philosophy.
• Maintains accurate employee files and ensures employees are properly trained and oriented in a timely manner.
• Establishes, reviews, and updates department policies/procedures and job descriptions necessary for effective and efficient management.
• Provides support and guidance based on needs assessment.
• Ensure the hospital environment is safe and conducive to patient care by maintaining strict adherence to health and safety standards. Address issues such as infection control, facility-related hazards, and patient safety.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Facilities Management, Engineering, Architecture, Healthcare Administration, or related field. required or
• A combination of education and extensive experience in facilities management may be considered in lieu of a degree
• Master's Degree preferred
• 7-9 years of progressively responsible experience in facilities management required
• 3-5 years in a leadership role within a healthcare environment, ideally managing facilities for hospitals or healthcare systems. required

Knowledge, Skills and Abilities

• Strong knowledge of healthcare facility regulations and compliance requirements.
• Proficiency in building systems management (HVAC, electrical, plumbing, etc.).
• Experience with capital improvement projects and vendor management.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving skills and the ability to handle complex issues under pressure.

Licenses and Certifications

• BOILER OP - Boiler Operator required
• Certification in area of practice preferred