Tennova Medical Group - Greater Knoxville

Job Summary

The Supervisor, Clinics is responsible for overseeing the daily operations of a clinic or group of clinics, ensuring efficient and effective delivery of healthcare services. This role involves supervising clinical staff, ensuring adherence to policies and procedures, managing patient flow, and maintaining compliance with regulatory standards. The Supervisor, Clinics works closely with management to improve service delivery, implement best practices, and provide exceptional patient care.

Essential Functions

• Assists clinic management in providing overall leadership and direction for areas of responsibility, and for creating an environment that fosters collaboration among staff to achieve operational and clinical excellence.
• Coordinates recruitment of clinic staff. Communicates performance standards and evaluates employee performance. Responsible for any necessary disciplinary actions including the proper supporting documentation; counsels employees while providing constructive feedback and/or recognition for results achieved.
• Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration, and other supervisors and departments.
• Problem solves and troubleshoots operational issues and appropriate escalation of issues to leadership when necessary.
• Supervises daily operations of assigned support functions (including appointment scheduling, registration, check in/check-out, collections, referrals, and other administrative duties as assigned).
• Ensures patient information is entered and updated in appropriate systems and is accurately maintained in accordance with clinic policies and procedures. Assists in developing and implementing office procedures and processes that support operations.
• Provides administrative and clerical support to the clinic leadership with various functional responsibilities and assists with clinic operations, projects, staff issues and inquiries as required.
• Responsible for all other duties as assigned by leadership.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Supervises, trains and oversees departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.
  • Assists with and contributes to performance evaluations and goal setting.
• Strategic Planning and Financial Oversight
  • Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • May contribute to evaluation and implementation of new technologies to enhance operational efficiency.
  • May contribute to development of departmental policies, procedures and protocols.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies.
  • May participate in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Associate Degree or higher preferred
• 1-2 years of related experience in the profession required
• 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.