CHS Corporate

IT Application System Analyst

Job Summary:

CHS seeks an IT System Analyst to assist with the Trinisys archival application pertaining to intake, usability, enhancements, vendor relations, and support to ensure business partner and stakeholder expectations are met.

Key responsibilities include:

• Serve as a point of contact for the Trinisys application
• Understand the current state and processes of the Trinisys application
• Update application playbook as processes are revised
• Understand application contract terms and hold vendor accountable
• Ensure application meets business partners and stakeholders expectations
• Support vendor governance and quarterly business partner meetings
• Define, develop, and submit enhancements
• Perform testing and validations
• Work with the vendor to ensure code defects are resolved
• Define and submit upgrade requirements along with hyper-care plans
• Adhere to change management governance policies
• Support and troubleshoot the application incidents
• Manage problem tickets and supply root cause analysis
• Engage in service restorations and downtime recovery
• Communicate timely and accurate status of application health and request pipeline
• Track application and vendor trends and maintain knowledge of new technologies to support the organization's current and future needs
• Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Support review of applications' advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Educate peers and business partners on department methodologies and drive adoption of standard process

Required:

• Customer focused to align services with customer needs
• Strong understanding of the Trinisys application
• Ability to understand and work an IT Service Management queue entering appropriate documentation and path to resolution
• Ability to define enhancement requests and execute through the CHS pipeline
• Excellent verbal and written communication, presentation and customer service skills
• Ability to handle pressure to meet business requirement demands and deadlines
• Critical thinking in problem solving
• Ability to work independently and in a team environment
• Organizational awareness and the ability to understand relationships to get things accomplished more effectively
• Results oriented mentality to drive accurate deliverables while taking responsibility for the outcomes

Preferred:

• Experience the ServiceNow platform
• Application product ownership experience
• Strong relationship management experience
• Project management experience/certification
• 2 or more years in an application portfolio/services management role

Qualifications and Education Requirements:

• Bachelor's degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience