Northwest Health System Springdale

Job Summary

The Financial Systems Support Coordinator is responsible for providing technical and operational support for financial systems within the organization. This role involves troubleshooting system issues, assisting with system upgrades and implementations, and ensuring users have the tools and training necessary to efficiently utilize financial software. The Financial Systems Support Coordinator also collaborates with various departments to ensure financial data is accurately processed and reported.

Essential Functions

• Provides first-level support for users of financial systems, troubleshooting issues, answering questions, and resolving system-related problems.
• Assists in the implementation, testing, and maintenance of financial software systems, ensuring seamless integration with organizational processes.
• Monitors system performance and addresses any disruptions or inefficiencies, coordinating with IT and financial teams as necessary.
• Collaborates with finance and accounting teams to ensure data accuracy, timely reporting, and compliance with internal controls.
• Supports the development and maintenance of financial reports, ensuring that systems generate accurate and meaningful data.
• Develops and maintains user guides, system documentation, and other reference materials for financial system users.
• Participates in system audits and upgrades, ensuring that financial systems meet regulatory and organizational standards.
• Monitors system access and permissions, ensuring that user roles align with security policies and organizational requirements.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate Degree Financial systems or related field required or
• Bachelor's Degree Financial systems or related fieldrelted field preferred
• 1-3 years experience providing technical support for financial systems required
• 1-2 years experience in accounting or finance operations preferred

Knowledge, Skills and Abilities

• Proficiency in financial software systems and reporting tools, with experience in troubleshooting and supporting end users.
• Strong analytical and problem-solving skills, with the ability to resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and provide clear instructions to non-technical users.
• Knowledge of financial data management, system integration, and accounting principles.
• Attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.